Privacy policy
Last updated: 16 March 2026
The Pinball Factory (“we”, “our”, or “us”) operates the website https://pinballfactory.co.uk/ (the “Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website. By using this Website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you contact us through the Website, submit an enquiry or booking request, sign up for updates, or communicate with us through forms or email. The personal information we may collect includes your name, email address, phone number, and any information you include in your message or enquiry.
We may also automatically collect certain technical information when you visit the Website, including your IP address, browser type and version, device type, pages visited, time spent on the Website, and referring websites. This information helps us understand how visitors use the Website and helps us improve our services.
2. How We Use Your Information
We may use the information we collect to respond to enquiries, provide information about our services or events, improve the functionality and performance of our Website, maintain the security of the Website, and comply with any applicable legal obligations.
3. Cookies and Tracking Technologies
Our Website may use cookies and similar technologies to enhance your browsing experience and analyse how the Website is used. Cookies are small data files stored on your device that help the Website function effectively and allow us to understand visitor behaviour. You can choose to disable cookies through your browser settings, although some parts of the Website may not function properly if cookies are disabled.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who help us operate the Website or manage our services, provided they agree to keep this information confidential. We may also disclose information if required by law or if necessary to protect our rights or comply with legal processes.
5. Data Security
We take reasonable steps to protect the personal information you provide to us and to prevent unauthorised access, disclosure, or misuse. However, no method of transmitting information over the internet or storing electronic data is completely secure, and we cannot guarantee absolute security.
6. Third-Party Links
Our Website may contain links to third-party websites. These websites are not operated by The Pinball Factory, and we are not responsible for the privacy practices, policies, or content of those external websites.
7. Your Data Protection Rights
Under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), you may have rights regarding your personal data. These rights may include the right to request access to the personal data we hold about you, the right to request correction of inaccurate information, the right to request deletion of your data, and the right to restrict or object to how your data is processed. If you wish to exercise any of these rights, you may contact us through the Website.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “last updated” date.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you can contact us through our Website at https://pinballfactory.co.uk/.